Help

Possible reasons for modules not tracking progress include:

• Are you logged in? To track your progress and get a certificate, you need to be logged in with the email address you used to register for the course. If you are not logged in, or are logged in with a different email address, your progress will not be tracked.
• Missing some exercises. You must go through each page and all the exercises in a module for the system to acknowledge your completion. Flipping through pages does not count.
• Slow or poor Internet connection. If your connection is very poor, sometimes tracking may not work as it should. To check your connection speed, visit https://www.speedtest.net/. A good internet speed is at or above 25 Mbps.

If you are still experiencing issues, please fill out the support form below.

If you are having issues logging in with the email address that you registered with, there are a few steps you can take:

1. 1. Make sure the email address and password are spelled correctly.
2. 2. Check your junk or spam folders of the email address you registered with. Be sure you have received an email confirming your registration.
3. 3. Reset your password. See the above FAQ tab for information on how to reset your password.

If you are still experiencing issues, please fill out the support form below.

To reset your password, go to the Login link which you can find in the main menu or navigation bar at the top of the web page. Once you click the Login link, you will be taken to the login form. At the bottom of the login form, you will see a link that says “Lost your password?” or “Forgot your password?”. Click this link and you will be asked to fill in your email address or username. Once you fill this in and click submit, an email will be sent to the email address you provided on the form. Be sure to check your junk or spam folder in case the email was directed to that folder.

If you are still experiencing issues, please fill out the support form below.

You can find your course results and certificate(s) via the My Courses or My Profile link in the main menu or navigation bar at the top of the web page. This page is where you will find the courses you are enrolled in, your progress, your certificates and your badges.

If you are still experiencing issues, please fill out the support form below.

The quiz may be slow to load due to a user’s internet connection, network speed or bandwidth. To check your connection speed, visit https://www.speedtest.net/. A good internet speed is at or above 25 Mbps.

If your connection is above 25Mbps and you are still experiencing issues, try to clear your cache, or try a different browser. To clear your cache, follow these instructions: https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser.

If you are still experiencing issues, please fill out the support form below.

You can find your course progress via the My Courses or My Profile links in the main menu or navigation bar at the top of the web page. This page is where you will find the courses you’re enrolled in, your progress, certificates and badges.

If you’re still experiencing issues, please fill out the support form below.